Order Cancellation Policy

  • Before Shipment:
    You may cancel your order before it is dispatched. To cancel, contact our customer support team at contact@gemoworld.com. A full refund will be processed within 7–10 business days.
  • After Shipment:
    Once your order has been shipped, cancellations are not possible. However, you can request a return or refund (subject to the return policy outlined below).

Refund Policy

We offer refunds in the following situations:

  1. Defective or Damaged Products:
    • If the product is damaged or defective upon delivery, you can request a replacement or a full refund.
    • You must notify us within 7 days of receiving the product and provide photographic evidence of the defect/damage.
  2. Product Not as Described:
    If the product does not match its description on our website, you are eligible for a return and refund.
  3. Non-Delivery of Product:
    If your product fails to arrive within the estimated delivery time due to reasons within our control, we will issue a full refund.

Note:

  • The refund process will take 7–10 business days once approved.
  • Refunds will be credited back to the original payment method.

Return Policy

  • Products must be returned in their original condition, with all packaging and labels intact.
  • Return requests must be initiated within 7 days of delivery.
  • Shipping costs for returns will be borne by the customer unless the return is due to a defective or incorrect item.

Non-Refundable Items

The following items are non-refundable:

  • Customized or personalized products
  • Items on sale or marked as “Final Sale”
  • Products damaged due to misuse or negligence

How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at:

  • Email: Contact@gemoworld.com

Our support team will guide you through the process and ensure that your request is resolved promptly.

Thank you for choosing GemoWorld!
We are committed to providing high-quality products and exceptional service. If you have any questions about our Refund & Cancellation Policy, feel free to reach out.