Thank you for visiting GemoWorld. We are committed to delivering your orders in a timely and secure manner. This Shipping Policy explains how we process and ship your orders.
1. Shipping Destinations
We ship worldwide, with a few exceptions. If your shipping destination is not available during checkout, please contact our support team at Contact@gemoworld.com.
2. Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- If there is a significant delay in shipping your order, we will notify you via email or phone.
3. Shipping Rates and Delivery Times
Delivery times vary depending on your location.
- Estimated delivery in 7–14 business days.
Note: Delivery times are estimates and may vary due to customs clearance, weather conditions, or other unforeseen circumstances.
4. International Shipping
- We ship to most countries. However, international customers are responsible for any customs duties, taxes, or fees imposed by their local government.
- Delays due to customs are beyond our control.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
6. Shipping Issues and Lost Packages
- If your package is lost or damaged during transit, please contact us immediately at Contact@gemoworld.com.
- We will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.
7. Returns and Refunds
Please refer to our Return Policy for details on how to return your order if needed.
8. Contact Us
If you have any questions about our shipping policy, feel free to reach out to us:
- Email: Contact@gemoworld.com
